Support — TenPrint Software

Support

Something not working? Tell us what you are seeing and we will help. Every message goes to the people who wrote the code.

Before you write

Permission prompts, updates, and licence questions are answered on each product page. It is the fastest route to an answer.

Run Check for Updates… inside the app, or download the latest build. A surprising number of reports are already fixed in the current release.

Your macOS version, the app version, and what you did just before the problem appeared. That is usually enough for us to reproduce it.

We aim to reply within two working days. TenPrint Software is a small studio, so answers come from a person, not a queue.

So we can reply. We never add you to a mailing list.